CD Baby's Customer Service

Topic(s): CD Baby, digital distribution

CD Baby has 21 enthusiastic people who are exclusively dedicated to Artist Services. And that does NOT include the lovely folks who do all the digitizing and delivery work. If iTunes mistmatches metadata, if Napster posts the wrong album cover, if eMusic accidentally deletes a few tracks, (which can unfortunately still happen in this marvelous age) CD Baby is here to fix those problems quickly.

Call us. Email us. Send a carrier pigeon. Stop by the office. We'll happily maintain your account for the life of the album, fix any problems that may arise, pay you weekly, and provide you with a detailed sales report.

Also, our one time $35 setup also covers you for physical distribution should you ever press CDs. Plus, our agreement is completely non-exclusive. You can cancel at absolutely any time. The other BIG bonus to working with CD Baby is that we're partnered with over 50 download retailers. We do NOT have per-delivery fees or cancellation fees which means we'll gladly send your music to every single relevant company and you don't have to worry about the tab going up. CD Baby has built up years of trust with the indie music community and we're constantly on the lookout for other great distribution, promotional, and marketing opportunities that will benefit our artists. Hopefully this helps you make the right decision for you and your music.

Check out all the details at http://cdbaby.net/dd If anyone has further questions, please feel free to call us at 503-595-3000 or write us at cdbaby@cdbaby.com -Chris Robley Customer Service Manager